Privacy Policy
Last Updated: 8 April 2026 · Equilearn Sdn. Bhd.
Equilearn is committed to protecting your personal information and handling it with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect information you share with us when attending our programs or using our website.
By engaging with Equilearn's services or submitting your details through our website, you acknowledge that you have read and understood this policy.
1. Data Controller
The data controller responsible for your personal information is:
Equilearn
40 Jalan Kemaman, Bangsar Utama, 59000 Kuala Lumpur, Malaysia
Email: [email protected]
2. What Data We Collect
Information You Provide
- Full name and contact details (email address, phone number)
- Enquiry or message content submitted through our contact form
- Program registration details including preferred program and cohort
- Payment information (processed through secure third-party providers — we do not store card details)
Information Collected Automatically
- Browser type, device type, and operating system
- Pages visited and time spent on each page
- Referring URL and general location (country/region level)
- Cookie identifiers (see Section 7 and our Cookie Policy for details)
3. Legal Basis for Processing
We process your personal data under the following bases in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
- Consent: When you submit a contact form or register for a program, you consent to our processing your details for program administration and follow-up communication.
- Contract performance: To fulfill our obligations when you enrol in a program.
- Legitimate interests: To improve our services, respond to enquiries, and maintain website security.
4. How We Use Your Data
- Responding to enquiries and program registration requests
- Sending program-related communications (schedules, reminders, materials)
- Processing program fees and managing refund requests
- Issuing certificates of completion
- Improving our programs based on participant feedback
- Complying with legal obligations under Malaysian law
We do not use your personal data for marketing purposes without your explicit consent, and we never sell participant data to third parties.
5. Data Retention
We retain personal data for the following periods:
- Enquiry data: Up to 12 months from the date of enquiry if no program enrolment follows
- Program participant records: Up to 5 years from program completion, for administrative and certification purposes
- Financial transaction records: 7 years, as required under Malaysian financial regulations
- Website analytics data: Up to 26 months (anonymised)
6. Data Sharing
We may share your data with the following categories of third parties, solely for the purposes described in this policy:
- Payment processors: To handle program fee transactions securely
- Email service providers: To send program communications
- Analytics providers: To understand website usage (anonymised data where possible)
- Retreat venue operators: Relevant participant details shared for logistical purposes only when you register for the Wellbeing Retreat
All third-party processors are required to handle your data in accordance with applicable data protection law.
7. Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our site. For full details of the cookies we use and how to manage your preferences, please read our Cookie Policy.
8. Your Rights Under PDPA
Under Malaysia's Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete personal data
- Withdraw consent to direct marketing communications at any time
- Request information about how your data is being processed
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit. Access to personal data within Equilearn is limited to staff with a legitimate business need.
In the event of a data breach that affects your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable law.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Equilearn's programs are designed for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted their details to us, please contact us promptly so we can remove the information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after changes take effect constitutes your acceptance of the revised policy.
13. Contact
For any questions or concerns about this Privacy Policy or how we handle your data, please contact our Data Protection point of contact:
Email: [email protected]
Post: Equilearn, 40 Jalan Kemaman, Bangsar Utama, 59000 Kuala Lumpur, Malaysia
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.